You have the right to return an item for Replacement or Credit subject to the following:
- The product must be in new, unused and in resalable condition damage products due to customer’s negligence would not be accepted for a refund or an exchange.
- You must inform us of the cancellation within 14 days of receipt.
- All return requests will be processed within 14 days upon receipt of the products being returned to store. All returns have to be inspected and verified by the allocated Returns Manager.
- You must return the item(s) in its original packing within 14 days of receipt to tus at
Unit 2 Carn Brea Business Park
- For your protection we advise you to obtain Proof of Postage, if an item is lost or damaged while being returned you will need to process a claim with the delivery comapny you have selected for its return
- Any un-authorized returns may be subject to a 25% handling fee and re-stocking charge.
- Exceptions are where the item is any Genuine VW Special Order item and certain other Special order items where speciffied on the item description. These are not returnable
- The above does not affect your Statutory Rights
- Veedubmachine does not accept or send by Cash On Delivery.
- All in-store credits balances will expire after 1 year from the original purchase date.